Technical Operations Engineer
7 days ago
About Us
As a leading IT management provider, ConnectOS delivers converged IT services to clients across multiple regions. Our expertise spans IT strategy, management, and support, enabling organizations to leverage technology for business success.
Your Role
In this Technical Operations Engineer position, you will provide exceptional technical support to our clients. You will troubleshoot complex issues, ensure seamless service delivery, and contribute to ongoing process improvements. Strong communication and problem-solving skills are essential in this role.
Key Responsibilities
- Remote incident resolution and request fulfillment
- Active Directory administration
- User creation and termination requests
- Basic network troubleshooting and fault finding
- Working with third-party vendors to facilitate repair work
Qualifications and Requirements
- 2-3 years of L2 Service Desk/Support Operations Engineering experience
- Industry certifications like Microsoft, Citrix, or Cisco
- A proven ability to demonstrate initiative and attention to detail
- A customer-centric approach displaying empathy and integrity
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