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Help Desk Professional

7 days ago

Davao City, Davao, Philippines TORCH Solutions Full time
About the Role
  • Respond to customer inquiries and concerns via phone, email, and chat in a timely and efficient manner.
  • Troubleshoot and resolve customer issues with a focus on delivering a positive customer experience.
  • Provide information about products and services, and assist customers with placing orders or making changes to existing accounts.
  • Maintain accurate records of customer interactions and document resolutions in our customer relationship management system.
  • Collaborate with cross-functional teams to ensure seamless customer support.