Global Customer Service Agent

2 days ago

San Fernando, Central Luzon, Philippines beBeeCustomerExperience Full time ₱100,000 - ₱150,000
Job Overview

This role is designed for highly skilled and motivated individuals who are passionate about delivering exceptional customer experiences. As an Agent, you will be responsible for providing outstanding support to our offshore clients through various communication channels.

Key Responsibilities:
  • Respond to inbound and outbound calls in a timely and professional manner, utilizing active listening skills to understand customer needs and resolve any concerns.
  • Research systems to find missing information as applicable, coordinate with other departments to resolve issues as necessary.
  • Follow established processes and perform tasks in a courteous and professional manner, utilizing systems and technology to complete tasks efficiently.
  • Adhere to all required scripts, policies, and procedures, ensuring accurate responses to customer inquiries.
  • Escalate customer concerns appropriately with the managerial team, promoting first call resolution through problem-solving and effective call handling.
  • Attend regular meetings and training sessions to stay up-to-date on changes to program knowledge, systems, and processes, and adhere to attendance and work schedule requirements.
Candidate Qualifications:

We are seeking highly motivated and dedicated candidates who possess excellent organizational, written, and oral communication skills. Ideal candidates should have 6 months of voice, email, and chat support experience handling US accounts, and demonstrate a strong aptitude for conflict resolution, problem-solving, and negotiation.

The successful candidate must also have a basic knowledge of Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook, as well as the ability to type swiftly and accurately (40+ words per minute with 95% accuracy).

  • Must be 18 years of age or older.
  • High school diploma or equivalent required.
  • Excellent comprehension skills (90%+); grammar assessment passing score >85%
  • Familiarity with CRM platforms advantageous.
  • Able to evaluate, troubleshoot, and follow-up on customer issues.
  • Strong team orientation and customer focus.
  • Ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
  • Excellent interpersonal skills and ability to build relationships with customers and colleagues.
Benefits:

We offer a competitive compensation package that includes a range of benefits and incentives to support and reward our team members. These include HMO coverage plus dependent, rank and file ₱100,000 coverage, supervisors/managers ₱120,000 coverage, dental coverage, in-house dental assistance worth ₱5,000, free meal during training, career growth and learning, allowances for rice, clothing, laundry, and meals, performance and loyalty bonuses, frequent disinfection and fogging of workplace, employee shuttle services, company retreats and off-site events, and opportunities for growth and promotion.

Equal Opportunity Employer:

At our organization, we embrace diversity and believe it is a benefit to our employees, our company, our customers, and our community. All aspects of employment are based solely on merit and qualifications. We maintain a work environment free from discrimination, one where employees are treated with dignity and respect. Employees share responsibility for fulfilling our commitment to a diverse and equal opportunity work environment.

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