Reservations Team Lead

2 weeks ago


Ayala Alabang, National Capital Region, Philippines Filinvest Group Full time
Job Title: Reservations Team Lead

About the Role:

The Reservations Team Lead is responsible for overseeing the reservation functions of our hospitality enterprise, ensuring seamless and efficient processing of guest requests. As a key member of our team, you will be expected to provide exceptional customer service skills, manage and coordinate activities of reservations team members, and maintain consistent quality standards.

Key Responsibilities:

  • Customer Service Excellence: Provides value-added service to customers by meeting or exceeding their expectations, communicates effectively with customers, co-workers, and managers.
  • Team Collaboration: Demonstrates teamwork by cooperating and assisting co-workers as needed, acts as a main resource for reservation associates requiring technical assistance or guidance on meeting customer expectations.
  • Crisis Management: Handles difficult situations effectively, demonstrates excellent problem-solving skills, and quickly resolves customer issues.
  • Quality Assurance: Maintains a positive and professional demeanor, adheres to company policies and procedures, ensures proper care and maintenance of equipment in the area of assignment.
  • Training and Development: Trains newly recruited reservations associates in taking reservations, telephone etiquette, and reservation modules on hotel operations and email management.

Requirements:

  • Knowledge and Skills: Possesses full knowledge of emergency procedures, has excellent communication and interpersonal skills, and proficiency in software applications relevant to the role.
  • Education and Qualifications: Bachelor's degree in Hospitality Management or related field, with at least 3 years of experience in hotel reservations or a related field.

Benefits:

  • Competitive Salary: $60,000 - $80,000 per annum, depending on qualifications and experience.
  • Opportunities for Growth: The Filinvest Group offers opportunities for career advancement and professional development within the hospitality industry.

Why Join Us?

The Filinvest Group is a leading hospitality enterprise dedicated to delivering exceptional guest experiences. We offer a dynamic work environment that fosters collaboration, innovation, and growth. If you are a motivated and experienced professional looking for a new challenge, we invite you to join our team.



  • Ayala Alabang, National Capital Region, Philippines Filinvest Group Full time

    Filinvest Group: A Leading Hospitality EnterpriseJob Summary:We are seeking a highly skilled Reservations Supervisor to join our team at Filinvest Company: Hospitality Enterprise Resources Corp. The ideal candidate will have excellent customer service skills, be able to work in a fast-paced environment, and possess strong leadership abilities.Key...


  • Ayala Alabang, National Capital Region, Philippines Filinvest Group Full time

    Hotel Reservations Supervisor Job OpportunityFilinvest Group: A Leading Hospitality EnterpriseWe are seeking an experienced Hotel Reservations Supervisor to join our team at Filinvest Group, a reputable hospitality enterprise. The successful candidate will be responsible for overseeing the reservation functions, ensuring efficient and professional service...


  • Ayala Alabang, National Capital Region, Philippines Neksjob Full time

    Neksjob is seeking a skilled Customer Service Representative to join our team. In this role, you will be responsible for processing travel reservations for clients, including flights, hotels, car rentals, and other travel services.Key ResponsibilitiesProcess client requests for travel reservations, ensuring timely and efficient service.Provide excellent...

  • Senior Team Lead

    1 month ago


    Ayala Alabang, National Capital Region, Philippines Gear Inc Full time

    Senior Team Lead Job DescriptionAt Gear Inc, we are seeking an experienced Senior Team Lead to join our team. As a Senior Team Lead, you will be responsible for leading and supervising a group of CSR, ensuring that content guidelines are followed, a secure and polite online environment is maintained, and any platform policy violations are addressed.Key...


  • Ayala Alabang, National Capital Region, Philippines PNC GARNET PROPERTY HOLDINGS CORP Full time

    PNC GARNET PROPERTY HOLDINGS CORP is seeking an experienced Operational Team Lead to oversee business operations and ensure seamless execution of daily tasks.Key Responsibilities:Oversee day-to-day operations, ensuring timely completion of tasks and projectsLead a team of staff members, providing guidance, support, and training as neededMaintain accurate...


  • Ayala Alabang, National Capital Region, Philippines Hunter's Hub Inc. Full time

    SAP Team Lead Role OverviewHunter's Hub Inc. is seeking an experienced SAP Team Lead to manage team activities and ensure procedure compliance.Job ResponsibilitiesManage team activities and ensure procedure compliance in the areas of SAP and Digital Wholesales Applications.Coordinate with the Governance Team for doubt resolution and spread received...


  • Ayala Alabang, National Capital Region, Philippines Empire Shared Services Phils. Inc Full time

    Empire Shared Services Phils. Inc is seeking a highly skilled Mechanical Engineering Team Lead to join their multidisciplinary team of hardware developers.The primary responsibilities of this role include providing support to management in directly supervising the daily operations of R&D Hardware and Technical Service within the Mechanical Engineering...


  • Ayala Alabang, National Capital Region, Philippines GECO Philippines Full time

    At GECO Philippines, we are seeking a highly skilled Technical Lead to join our team. This is a key role that requires strong leadership and technical expertise in data integration and reporting.About the Role:We are looking for an experienced professional with 5+ years of hands-on experience in SSIS and SSRS. The successful candidate will be responsible for...


  • Ayala Alabang, National Capital Region, Philippines Gavin Ventures Inc. Full time

    At Gavin Ventures Inc., we are seeking a seasoned Live Streaming Team Leader to spearhead our live streaming initiatives. As a key member of our team, you will be responsible for leading and mentoring a team of live streamers, providing feedback, training, and development to ensure their growth and success.Key Responsibilities:Develop and communicate clear...


  • Ayala Alabang, National Capital Region, Philippines RecruiterPH Full time

    Job Summary:As a Customer Service Team Lead Manager at RecruiterPH, you will be responsible for managing a team of customer service representatives and ensuring that they meet the required performance standards. This includes managing Service Level, Productivity, Efficiency, Quality, and other key performance indicators.Key Responsibilities:Works closely...


  • Ayala Alabang, National Capital Region, Philippines Hunter's Hub Inc. Full time

    We are seeking a highly skilled Automation Testing Team Lead to join our team at Hunter's Hub Inc. In this role, you will be responsible for leading the automation testing efforts and ensuring the delivery of high-quality software products.ResponsibilitiesLead the development and execution of automated test scripts to ensure the quality of software...

  • MDM Team Lead

    2 weeks ago


    Ayala Alabang, National Capital Region, Philippines GECO Philippines Full time

    Job Description:GECO Philippines seeks an experienced MDM Team Lead to join our team. This is a supervisory role that requires at least 3-5 years of experience in managing teams and working with ERP Systems.About the Role:Lead a team of at least 7 direct reports and provide guidance on their workManage MDM work experience in a supervisory role, ensuring...


  • Ayala Alabang, National Capital Region, Philippines John Clements Recruitment Inc. Full time

    Job Title: Mechanical Engineering Installation Team LeadWe are seeking a highly skilled and experienced Mechanical Engineering Installation Team Lead to join our team at John Clements Recruitment Inc.About the RoleThe successful candidate will be responsible for overseeing the installation of mechanical engineering projects, ensuring timely completion,...


  • Ayala Alabang, National Capital Region, Philippines Hunter's Hub Incorporated Full time

    Key Responsibilities:As a Senior Azure DevOps ITIL Team Lead at Hunter's Hub Incorporated, you will be responsible for leading a team of L2 engineers in providing technical direction, mentorship, and performance management. You will act as the escalation point for incidents related to e-commerce platforms and core applications. Additionally, you will...


  • Ayala Alabang, National Capital Region, Philippines Empire Shared Services Phils. Inc Full time

    Electrical Engineer Supervisor Job DescriptionThe Empire Shared Services Phils. Inc seeks a highly skilled and experienced Electrical Engineer Supervisor to lead our team of engineers in delivering high-quality electrical designs.About the Role:This is a leadership position that requires the successful candidate to join a multidisciplinary team of hardware...


  • Ayala Alabang, National Capital Region, Philippines GECO Philippines Full time

    Senior Application Maintenance Team LeadKey Responsibilities:Manage the Application Maintenance team of the System Integrator/Partner.Plan Application Maintenance releases and hotfixes.Manage relationships with eCommerce stakeholders (Business, Operations, and Services Teams).Manage escalations on issues impacting productive applications.Track Application...


  • Ayala Alabang, National Capital Region, Philippines Gavin Ventures Inc. Full time

    Are you a seasoned live streamer with leadership skills looking for a new challenge? Gavin Ventures Inc. is seeking an experienced Live Streaming Team Lead to join our team.About the RoleThe Live Streaming Team Lead will be responsible for mentoring and guiding a team of live streamers, providing feedback, training, and development to help them achieve their...


  • Ayala Alabang, National Capital Region, Philippines Empire Shared Services Phils. Inc Full time

    About UsEmpire Shared Services Phils. Inc is a leading organization in the gaming industry, dedicated to delivering innovative solutions and exceptional service.Job SummaryWe are seeking an experienced Electrical Engineering Team Lead - Design Optimization Specialist to join our team. As a key member of our engineering department, you will be responsible for...


  • Ayala Alabang, National Capital Region, Philippines Empire Shared Services Phils. Inc Full time

    Job SummaryThe Senior Electrical Design Supervisor is a leadership position within Empire Shared Services Phils. Inc. that requires a strong technical background in Electrical Engineering. The successful candidate will join a multidisciplinary team of hardware developers and be responsible for providing support to management in directly supervising the daily...


  • Ayala Alabang, National Capital Region, Philippines J-K Network Services Full time

    Company Overview: J-K Network Services is a leading travel management solutions provider, established in 1996 with a strong presence in the Philippines and the United States. Our company prides itself on delivering exceptional corporate travel services to clients nationwide.Salary: The salary for this role ranges from Php 30,000 to Php 50,000, negotiable...