Healthcare Customer Service Specialist

2 days ago

Mandaue City, Central Visayas, Philippines beBeeRepresentative Full time $42,500 - $57,500
Patient Service Representative">

Job Title: Patient Service Representative

Job Summary:

We are seeking a detail-oriented and experienced healthcare professional to provide exceptional customer service to patients over the phone, schedule appointments, verify insurance coverage, and maintain accurate patient records within Athena EHR.

Key Responsibilities:

  • Greet callers in a professional and courteous manner, addressing their needs promptly.
  • Schedule primary care appointments, including annual exams, chronic care follow-ups, acute visits, and preventive screenings.
  • Verify patient insurance coverage and eligibility, including co-pays, deductibles, and network status.
  • Maintain and update patient records accurately in Athena EHR.
  • Assist with patient portal setup and troubleshooting.
  • Collaborate with clinical staff to ensure smooth patient flow and timely care delivery.
  • Respond to patient inquiries regarding test results, referrals, and follow-up instructions in alignment with practice policies.
  • Requires 2+ years of experience in a medical office setting, preferably in family medicine or internal medicine.
  • Proficiency in Athena EHR, including scheduling, documentation, and patient communication features.
  • Strong knowledge of primary care visit types, referral processes, and insurance requirements.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize in a fast-paced environment.

Required Skills and Qualifications:

  • Expertise in family medicine/internal medicine scheduling protocols.
  • Proficiency in Athena EHR.
  • Strong knowledge of insurance verification and referral coordination.
  • Excellent organizational skills and attention to detail.
  • Ability to work independently and as part of a collaborative team.

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