Implementation Project Manager

2 days ago

Makati City, National Capital Region, Philippines beBeeImplementation Full time $50,000 - $80,000

Job Title: Implementation Specialist

Job Description:
  • The successful candidate will play a key role in the onboarding and implementation of our platform for clients.
  • They will work closely with clients to understand their business requirements, configure the system, and provide training and support.

This position involves collaborating with project managers to create and maintain project schedules, task lists, and timelines.

Assist in developing project plans, objectives, deliverables, and resource allocation.

Participate in implementing projects while partnering closely with clients' technical sponsors on configuration and testing.

Guide clients through the onboarding process, ensuring a clear understanding of system capabilities and functionalities.

Complete technical setup of Blaze workflows including integrating social media accounts, websites, and email providers with Blaze.

Adhere to detailed project plan schedules and contribute to weekly status reports to ensure accountability for milestone dates and work quality.

Maintain updated and accurate configuration workbook templates and documentation of configuration settings for customers.

Proactively identify implementation risks and mitigate them effectively and efficiently.

Tailor and facilitate User Acceptance Testing (UAT) specific to customer configuration.

Support the customer success plans by assisting in product and phased rollouts, supporting value-driven conversations with the customer to increase adoption and introducing new product functionality that will deliver results.

Create and maintain detailed documentation related to client configurations, customizations, and training materials.

Required Skills and Qualifications:
  • Analytical and critical thinking skills.
  • Passionate about client satisfaction.
  • Background and strong interest in B2B Enterprise SaaS Implementation and HR domain experience.
  • Proficiency in configuring and customizing platforms.
  • Excellent communication skills, both written and verbal.
  • Proficiency in Microsoft Office Suite (particularly Excel) and Google Apps.
  • Organization and efficiency in time management and an ability to juggle many ongoing initiatives with grace.
  • Strong organizational and time management skills with the ability to juggle multiple projects.
  • Proficiency for data analysis and process/operations improvement.
  • Detail-oriented with a proactive approach to problem-solving.
  • Ability to work collaboratively within a team and adapt to changing project requirements.
Benefits:
  • Private Health Insurance
  • Paid Time Off
  • Work From Home
  • Training & Development
Others:
  • Curious and authentic individuals who are passionate in helping our organization grow and achieve our purpose.
  • Individuals who are willing to give their 110% in everything, share their talents and quirks, and champion our core values.

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