AI Support Specialist

7 days ago

Tanauan, Calabarzon, Philippines beBeeCustomerSupport Full time ₱3,000 - ₱5,000

About us

We are a dynamic and innovative tech e-commerce company that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors.

Our goal is to create high-quality products and services that enhance the customer experience and support long-term growth.

As a rapidly growing global company, we foster a culture of collaboration, innovation, and continuous learning.

We invest in our people and provide support and development opportunities for personal and professional growth. Our remote-first approach allows you to work from anywhere in the world, with a diverse and talented team worldwide.

This role is focused on managing workflows and AI integrations within Zendesk to improve customer support operations.

Responsibilities / Qualifications

  • Zendesk Certified Administrator (Required)
  • Expertise in Zendesk automation, triggers, and queue management
  • Experience with Zendesk AI setup and integrations
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration abilities
  • Proficiency in reporting and presentation creation
  • Ability to document workflows and suggest process improvements

Benefits

  • Opportunity to work with world-class talents in a data-driven environment
  • Growth and development opportunities professionally and personally
  • A safe, inclusive space that values diversity, equity, and inclusion
  • Openness to new ideas and initiatives
  • Comprehensive benefits package including remote work, 15 paid holidays, learning subsidies, and more

Why Work Here

  • Recognized by Forbes and FlexJobs as one of the Top 25 Companies for Remote Workers

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