Customer Success Advocate

21 hours ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomerSuccess Full time $800 - $1,300
Customer Success Role Overview

The Customer Success Manager will develop strategic relationships with assigned customers to ensure a seamless and efficient experience navigating our vast offering. Through a clear understanding of customer objectives, the CSM can activate internal and external capabilities to alleviate pain points, align expectations, and draw and deliver on an appropriate collaboration roadmap.

This role is a first step in the CSM organisation. The primary focus will be on the Tech segment, including store customers, with a portfolio assigned. We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.

Collaborating with other teams and participating in campaign efforts, you will connect with a diverse set of users of Canonical products and identify future champions. Location: This role will be based remotely worldwide.

  • A strong focus on supporting customers by finding solutions to ticket requests.
  • Enrich documentation about problem solving, Q&A, onboarding materials.
  • Drive campaigns targeting multiple customers through digital touch-points and activities.
  • Identify high potential as well as high risk customers from newly onboarded users or customers
  • Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
  • Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.
  • Engage with your portfolio of customers to ensure risk identification
  • Collect feedback from customers and format them for review by the product team
Key Qualifications
  • Customer-facing experience
  • An empathetic individual with a natural drive to help others
  • Passion for technology, infrastructure and Ubuntu in particular is a must
  • Excellent presentation skills
  • Strong organisational skills, ability to structure and constantly update documentation
  • A team player capable of interacting with all departments internally
Benefits
  • Distributed work environment with twice-yearly team sprints in person
  • Personal learning and development budget of USD 2000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues from your team and others

  • Customer Support Advocate

    21 hours ago

    Ayala Alabang, National Capital Region, Philippines beBeeSupport Full time $36,480 - $47,520

    Customer Support Advocate RoleWe are seeking a skilled Customer Support Advocate to join our team. This individual will be responsible for delivering exceptional customer experiences through timely and effective issue resolution, providing accurate information, and showcasing a deep understanding of our products and services.This role is perfect for someone...

  • Customer Experience Advocate

    22 hours ago

    Ayala Alabang, National Capital Region, Philippines beBeeCustomerSupport Full time $60,000 - $100,000

    Job Title: Customer Experience AdvocateOverviewWe are seeking an ambitious and detail-oriented individual to fill the role of Customer Experience Advocate. In this position, you will play a vital part in ensuring that our global user base receives top-notch support. Your exceptional communication skills, empathy towards customer needs, and ability to deliver...

  • Customer Service Advocate

    15 hours ago

    Ayala Alabang, National Capital Region, Philippines beBeeSupport Full time ₱2,500,000 - ₱3,500,000

    Technical Support Specialist Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our organization. As a Tier 1 Technical Customer Experience (CX) Advocate, you will be the first line of support for our customers, providing exceptional service and technical assistance.Your role is pivotal in ensuring customers maximize their...

  • Customer Relationship Advocate

    21 hours ago

    Ayala Alabang, National Capital Region, Philippines beBeeRelationship Full time ₱1,200,000 - ₱1,450,000

    Job OverviewWe are seeking a highly skilled Customer Relationship Advocate to join our team. As a key member of our support group, you will be responsible for delivering exceptional customer service and building strong relationships with clients.Key Responsibilities:Respond to customer inquiries via email, phone, live chat, and social media platforms in a...

  • Customer Success Specialist

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Outsourced Full time $104,000 - $130,878 per year

    About Us:Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work...

  • Customer Success Specialist

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Outsourced Quality Assured Services Inc. (ISO Certified) Full time $90,000 - $120,000 per year

    About Us:Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work...

  • Customer Success Specialist

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Outsourced Full time $60,000 - $100,000 per year

    About UsOutsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work...

  • Senior Customer Advocate

    1 day ago

    Ayala Alabang, National Capital Region, Philippines Boldrimpact Full time

    A LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five countries...

  • Senior Customer Experience Lead

    6 days ago

    Ayala Alabang, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱2,200,000 - ₱3,000,000

    Job Title: Senior Customer Experience Lead About the RoleWe are seeking a seasoned Customer Success Manager to lead and manage our customer service team. This is a hybrid role that allows you to work from our office and collaborate with our global teams.Key ResponsibilitiesLead and manage a team of customer success advocates, handling escalated customer...

  • Healthcare Advocate – CSR

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Nezda Global Full time

    OverviewNezda is currently looking for Healthcare Advocate - Customer Service Representative (CSR) applicants.QualificationsAt least HS Graduate; no experience neededGood communications skillsAmenable to work onsiteResponsibilitiesCustomer Service RolesLocationLocation: Makati & AlabangSalarySalary: ₱23,600 PackageHow to applyWays to apply: Send your...