Cantonese Bilingual Customer Service Representative

1 month ago


Ortigas, Philippines Gratitude Philippines Full time
Job Title: Cantonese Bilingual Customer Service Representative

Gratitude Philippines is seeking a highly skilled Cantonese Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our members, family, providers, and caregivers.

Responsibilities:
  • Educate members, family, providers, and caregivers regarding benefits and plan options.
  • Accurately explain benefits and plan options in person, via email, fax, or telephonically.
  • Provide follow-up with members by clarifying the customer's issue, determining the cause, and identifying and explaining the solution.
  • Escalate appropriate member issues to management or other departments as required.
  • Participate in member-calling projects as assigned by management to support the overall company goal of membership retention.
Requirements:
  • High school diploma or equivalent, bachelor's degree preferred.
  • Fluent in both Cantonese and English.
  • At least 2 years of customer service experience, preferably in healthcare management and/or a call center setting.
  • Exceptional customer service skills, including verbal and written communication.
  • Strong active listening skills.
  • Ability to collaborate and be a team player.
  • Must be a quick learner.
  • Ability to remain calm and courteous when handling upset members and offering solutions to their problems and knowing when to escalate the call.
  • Familiarity with Centers for Medicare and Medicaid Services (CMS) regulations, preferred.
  • Proficiency with Microsoft Office (Word, Excel, Outlook).

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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