Customer Service Representative

2 weeks ago


Ortigas, Philippines Gratitude Philippines Full time

**Job Summary**

We are seeking a highly skilled Customer Service Representative to join our team at Gratitude Philippines. As a bilingual customer service specialist, you will be responsible for providing exceptional service to our members, family, providers, and caregivers.

Key Responsibilities:

  • Educate members on benefits and plan options
  • Accurately explain benefits and plan options
  • Provide follow-up with members to clarify issues and determine solutions
  • Escalate member issues to management or other departments as required
  • Participate in member-calling projects to support membership retention

Requirements:

  • High school diploma or equivalent, bachelor's degree preferred
  • Fluent in both Vietnamese and English
  • At least 2 years of customer service experience, preferably in healthcare management and/or a call center setting
  • Exceptional customer service skills, including verbal and written communication
  • Strong active listening skills
  • Ability to collaborate and be a team player
  • Must be a quick learner
  • Ability to remain calm and courteous when handling upset members
  • Familiarity with Centers for Medicare and Medicaid Services (CMS) regulations, preferred
  • Proficiency with Microsoft Office (Word, Excel, Outlook)


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