Customer Service Representative
2 weeks ago
**Job Summary**
We are seeking a highly skilled Customer Service Representative to join our team at Gratitude Philippines. As a bilingual customer service specialist, you will be responsible for providing exceptional service to our members, family, providers, and caregivers.
Key Responsibilities:
- Educate members on benefits and plan options
- Accurately explain benefits and plan options
- Provide follow-up with members to clarify issues and determine solutions
- Escalate member issues to management or other departments as required
- Participate in member-calling projects to support membership retention
Requirements:
- High school diploma or equivalent, bachelor's degree preferred
- Fluent in both Vietnamese and English
- At least 2 years of customer service experience, preferably in healthcare management and/or a call center setting
- Exceptional customer service skills, including verbal and written communication
- Strong active listening skills
- Ability to collaborate and be a team player
- Must be a quick learner
- Ability to remain calm and courteous when handling upset members
- Familiarity with Centers for Medicare and Medicaid Services (CMS) regulations, preferred
- Proficiency with Microsoft Office (Word, Excel, Outlook)
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