Bilingual Customer Service Representative

3 weeks ago


Ortigas, Philippines Gratitude Philippines Full time

Gratitude Philippines seeks a skilled Bilingual Customer Service Representative to educate members about benefits and plan options.

Responsibilities include explaining benefits and plan options in person, via email, or telephonically, as well as providing follow-up to clarify customer issues and identify solutions.

The ideal candidate will have a high school diploma or equivalent, with a bachelor's degree preferred, and at least 2 years of customer service experience, preferably in healthcare management and/or a call center setting.

Strong communication, active listening, and team collaboration skills are essential, along with proficiency in Microsoft Office and familiarity with CMS regulations.

This role requires the ability to remain calm and courteous when handling upset members, and to escalate issues as necessary.

Participation in member-calling projects may be required to support membership retention goals.



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