Customer Service Representative

1 month ago


Ortigas, Philippines Gratitude Philippines Full time
Job Summary

We are seeking a highly skilled and customer-focused French Bilingual Customer Service Representative to join our team at Gratitude Philippines. As a key member of our customer service team, you will be responsible for providing exceptional service to our members, resolving their issues, and ensuring their satisfaction with our products and services.

Key Responsibilities
  • Educate members, family, providers, and caregivers regarding benefits and plan options.
  • Accurately explain benefits and plan options in person, via email, fax, or telephonically.
  • Provide follow-up with members by clarifying their issue, determining the cause, and identifying and explaining the solution.
  • Educate members on how to navigate our system and access their benefits.
  • Escalate appropriate member issues to management or other departments as required.
  • Participate in member-calling projects as assigned by management to support the overall company goal of membership retention.
Requirements
  • High school diploma or equivalent, bachelor's degree preferred.
  • Fluency in French, English, and Tagalog.
  • At least 2 years of customer service experience, preferably in healthcare management and/or a call center setting.
  • Exceptional customer service skills, including verbal and written communication.
  • Strong active listening skills.
  • Ability to collaborate and be a team player.
  • Must be a quick learner.
  • Ability to remain calm and courteous when handling upset members and offering solutions to their problems and knowing when to escalate the call.
  • Familiarity with Centers for Medicare and Medicaid Services (CMS) regulations, preferred.
  • Proficiency with Microsoft Office (Word, Excel, Outlook).
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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