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Payroll Delivery Specialist
3 weeks ago
As a key member of our team, you will be responsible for ensuring seamless payroll implementation for our clients. This involves staying up-to-date with changing DOLE rules and updating our software accordingly.
The primary objective is to deliver high-quality payroll services to clients while maintaining a strong working relationship with the internal teams and external stakeholders.
Key Responsibilities:
- Run payroll for clients and develop Excel back-ups for calculations.
- Automate payroll on the HCMS for all current clients.
- Handle existing and new client data migration.
- Ensure successful onboarding and implementation of our Human Capital Management Software (HCMS) for all Clients.
- Work with other teams internally and at client's end to resolve roadblocks.
- Define project plans for each implementation and ensure timely delivery.
- Interact with clients through site visits for implementation and maintain a good rapport.
- Ensure timely resolution of client concerns post-implementation.
- Promote client loyalty.
- Obtain understanding of client payroll rules and policies during implementation.
Qualifications:
- At least 2 years' experience as Customer Success Officer in a Software as a Service Company leading at least 5 Implementation Analysts.
- At least 2 years' experience in software implementation.
- At least 2 years' experience in calculating payroll for multiple clients.
- Knowledge of updated DOLE rules.
- Advance MS Excel skills.
- Will to travel for business trips to meet clients.
- Strong analytical and planning skills.
- Good communication and presentation skills.
