Transform Customer Journeys

2 weeks ago

Porac, Philippines beBeeCustomer Full time ₱350,000 - ₱500,000
Deliver Exceptional Customer Experience

We're passionate about creating a waste-free future.

As a Customer Experience Specialist, you'll play a pivotal role in providing exceptional customer service across various channels, including email, live chat, phone, and social media. You will embody our core values of building a strong community, embracing courage, and living with awareness and consciousness.

You'll be the front line of communication, addressing inquiries about our products, memberships, subscriptions, and overall business while delivering an approachable, optimistic, considerate, accurate, and timely experience for our customers.

The ideal candidate is someone who:

  • Thrives in fast-paced change.
  • Is solutions-focused and figures out how to fix issues instead of blaming others.
  • Is driven by curiosity, always learning, growing, and embracing discomfort for progress.
  • Brings high energy to all interactions and is community-minded, driven to make an impact.

In this role, you'll have the opportunity to:

  • Provide exceptional customer delighting service through our support tool.
  • Act as a dedicated resource for customers with memberships and subscriptions.
  • Implement retention strategies to reduce churn and actively engage with customers to understand their needs and address concerns.
  • Work with the CX Leadership team to share customer insights and contribute to strategies aimed at enhancing the overall customer experience.
  • Provide valuable feedback based on customer interactions to improve processes and product offerings.

To succeed in this role, you should have:

  • Experience in customer-facing roles.
  • Superior written and oral communication skills.
  • Strong people skills and be excited by chatting with new and interesting folks.
  • Be friendly, empathetic, and a quick learner who can think on their feet.
  • Experience with CRM software.
  • Be passionate about creating amazing experiences for customers.
  • Thriving in a fast-paced environment and delighted in problem-solving.
  • Adapt to change and embrace new challenges.
  • Be a team player who works well with a wide range of personalities and is ready to contribute to an awesome team environment.

Our commitment to fostering a diverse, inclusive, and equitable workplace is rooted in our values. We welcome applicants from all backgrounds, identities, and experiences.

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