Experience Transformation Specialist

2 weeks ago

Porac, Philippines beBeeCustomerSupport Full time $60,880 - $80,160

At Cloudbeds, we're transforming the hospitality landscape with our intelligently designed platform.

We power properties across the globe, processing billions in bookings annually. Our unified platform integrates with hundreds of partners, empowering hoteliers to uplevel their commercial strategy.

Your Key Role:

You will work with clients on a daily basis to implement and tailor our messaging platform Whistle for optimal client satisfaction.

Whistle enables automated messaging, guest surveys, and reputation management while providing tools for effective guest interaction management. This enhances guest engagement and streamlines communication.

About Our Team:

You'll be part of our Customer Onboarding Team, playing a vital role in bringing more reservations and happier guests to life. Our team is close-knit and collaborative, working together to provide exceptional support and ensure a seamless onboarding experience for customers.

Your Skills and Qualifications:
  • Facilitate client onboarding, training, and ongoing support via video, phone, and email.
  • Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
  • Partner with Sales to define success, demonstrate ROI, and drive retention.
  • Build strong client relationships to encourage loyalty and promote product adoption.
  • Develop a deep understanding of our products and customer needs.
  • Contribute to training materials and stay updated on system changes.
  • Record activities in Salesforce, gather feedback, and share insights for product improvements.
Your Success Factors:
  • Communicate product offerings clearly and synthesize feedback for internal teams.
  • Share customer insights and opportunities across departments to drive alignment.
  • Manage multiple projects or accounts with strong organizational and proactive skills.
  • Empower clients to become self-sufficient during onboarding and beyond.
  • Deliver exceptional communication with empathy and a customer-focused approach.
  • Bring over 1 year of hospitality experience in roles like Front Desk or Revenue Manager.
  • Have at least 2 years of relevant industry experience in customer-facing roles.

Bonus Skills to Stand Out (Optional):

  • English, Portuguese, Spanish, Thai or Tagalog
  • Project Management certification

What Makes Us Unique

Behind our revolutionary technology is a team redefining what's possible in hospitality. We're a diverse group of elite engineers, AI architects, world-class designers, and hospitality veterans solving challenges others haven't dared to tackle. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.

Everyone is Welcome - A Culture of Inclusion

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