Chief Technology Support Specialist

3 days ago

Cainta, Calabarzon, Philippines beBeeTechnical Full time $60,000 - $80,000

As a key member of our global technical support team, you will play a vital role in ensuring seamless technology experiences for employees worldwide.

Key Responsibilities:
  • Act as the primary point of contact for employees seeking technical assistance via ticketing system, email & chat.
  • Provide initial troubleshooting for hardware, software and network issues for Mac and Windows users.
  • Assist users with basic issues related to Google Workspace (Gmail, Drive, Calendar), Active Directory, Okta, GTM Applications like Salesforce and other company standard applications.
  • Support users with basic conferencing setups, primarily Zoom, Google Meet.
Ticketing and Documentation:
  • Log all support requests and incidents accurately in the ticketing system (Jira).
  • Escalate unresolved issues to the appropriate L2 or L3 specialized IT teams.
  • Assist in creating and maintaining basic user-facing knowledge base articles for common issues.
User Account Management:
  • Perform basic user account tasks like password resets and account unlocks.
  • Assist with basic aspects of onboarding and offboarding processes under supervision.
Remote & Hybrid Support:
  • Provide effective remote support to employees working from various locations.
Collaboration:
  • Collaborate with global IT support team members to ensure consistent service delivery.

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