HMO Support Specialist
4 days ago
About Us
Manpower Philippines is a forward-thinking team focused on improving the healthcare experience for our members. We offer a collaborative environment that encourages personal and professional growth.
Key Responsibilities
- Service support: Provide detailed information on HMO services, member benefits, eligibility, and coverage details.
- Issue resolution: Analyze and address member concerns related to claims, coverage, and service inquiries.
- Member guidance: Walk members through the steps of accessing healthcare services.
- Feedback collection: Gather member feedback to identify service improvement areas.
Requirements
- Strong communication skills with excellent verbal and written communication abilities.
- Active listening and analytical skills to understand member concerns thoroughly.
- Multitasking and adaptability to manage multiple tasks in a fast-paced environment.
- Technical proficiency in using systems and applications to manage member information.
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