HMO Support Specialist

4 days ago


Manila, National Capital Region, Philippines Manpower Philippines Full time

About Us

Manpower Philippines is a forward-thinking team focused on improving the healthcare experience for our members. We offer a collaborative environment that encourages personal and professional growth.

Key Responsibilities

  • Service support: Provide detailed information on HMO services, member benefits, eligibility, and coverage details.
  • Issue resolution: Analyze and address member concerns related to claims, coverage, and service inquiries.
  • Member guidance: Walk members through the steps of accessing healthcare services.
  • Feedback collection: Gather member feedback to identify service improvement areas.

Requirements

  • Strong communication skills with excellent verbal and written communication abilities.
  • Active listening and analytical skills to understand member concerns thoroughly.
  • Multitasking and adaptability to manage multiple tasks in a fast-paced environment.
  • Technical proficiency in using systems and applications to manage member information.


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