Technical Support and Maintenance Specialist

4 days ago


Manila, National Capital Region, Philippines Australian Pathways OPC (Offshored) Full time
Job Description

Australian Pathways OPC (Offshored) is currently looking for a skilled IT Support Specialist to fill a critical role in our organization. As an IT Support Specialist, you will play a key part in ensuring that our clients receive high-quality technical support and services.

Main Duties
  1. Providing technical assistance to clients via various communication channels;
  2. Troubleshooting hardware and software issues and providing effective solutions;
  3. Installing and configuring computer software and applications to meet client needs;
  4. Implementing and maintaining information security systems to protect client data;
  5. Monitoring and maintaining computer systems and networks to ensure optimal performance;
  6. Developing and delivering training programs to educate clients on proper hardware and software use;
  7. Staying up-to-date with the latest technological advancements and applying this knowledge to improve client services;
  8. Creating and updating technical documentation and user manuals;
Requirements

We are looking for a highly motivated and experienced IT Support Specialist with at least 5 years' experience in an IT support/service desk environment. You should possess strong technical skills, excellent communication abilities, and a commitment to delivering high-quality services.

Benefits

The selected candidate will enjoy a competitive salary, HMO benefits, and opportunities for professional growth and development within the company.



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