Online Reputation Builder
7 days ago
We are seeking a dedicated Community Reputation Specialist to bolster our clients' online presence by fostering strong, authentic relationships.
This role involves monitoring key review platforms, crafting empathetic responses, and supporting initiatives for positive client feedback.
The successful candidate will leverage AI tools and automation platforms to streamline processes, track performance, and deliver actionable insights.
Key Responsibilities- Monitor major review platforms daily for new activity.
- Draft and post timely, professional responses to customer reviews.
- Assist in implementing outreach campaigns for positive reviews.
- Track review performance metrics and generate regular reports.
- Leverage AI tools for review responses, sentiment analysis, and customer follow-ups.
- Support automation initiatives for scalable reputation management processes.
- Background in community management or customer success roles.
- Experience in customer service, reputation management, or community building.
- Experience with AI tools (e.g., ChatGPT).
- Basic Google Sheets/Excel proficiency for tracking and reporting.
- Strong written communication with empathy and professionalism.
- Understanding of brand voice and tone consistency.
- Exposure to marketing environments.
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