Digital Community Builder
7 days ago
This is a unique opportunity to work as an online engagement specialist and engage with audiences through real-time chat. As a remote employee, you will be responsible for representing high-profile content creators and growing their online communities.
The ideal candidate will possess excellent written communication skills, the ability to multitask, and high emotional intelligence. They should also have a genuine passion for customer engagement and satisfaction.
A successful candidate will identify opportunities to upsell premium content, subscriptions, and exclusive offers in a natural and customer-focused manner. They will also respond promptly to inquiries, resolve issues, and provide accurate information about products and services.
Maintaining detailed records of conversations and transactions in CRM systems is also essential. The ideal candidate will collaborate with team members to optimize chat strategies and share best practices.
Key responsibilities include engaging with fans and followers on behalf of content creators via online chat platforms, ensuring a positive and personalized experience. They will also identify opportunities to upsell premium content and subscriptions in a natural and customer-focused manner.
Responding promptly to inquiries, resolving issues, and providing accurate information about products and services are key aspects of this role. Maintaining detailed records of conversations and transactions in CRM systems is also crucial.
Collaborating with team members to optimize chat strategies and share best practices is vital for success in this position.
The successful candidate will uphold the highest standards of professionalism and confidentiality at all times.
Ideal Candidate Profile:
- Proven experience in customer support, sales, or chat moderation, preferably within the BPO sector.
- Exceptional written communication skills and the ability to multitask across multiple chat sessions.
- High emotional intelligence and a genuine passion for customer engagement and satisfaction.
- Demonstrated ability to identify customer needs and offer tailored solutions that drive revenue.
- Track record of meeting or exceeding sales targets in a fast-paced environment.
- Familiarity with CRM tools and online chat software.
- Ability to work independently and as part of a remote team.
Compensation:
- Fixed base rate plus commission on upsells and conversions.
- Opportunities for advancement and performance-based bonuses.
Why Join Us?
- Work remotely with flexible scheduling options.
- Represent high-profile content creators and help grow their online communities.
- Be part of a dynamic, supportive team that values innovation and results.
- Access to ongoing training and professional development.
How to Apply:
If you are a motivated customer support or sales professional with a passion for online engagement and upselling, we want to hear from you. Please submit your resume and a brief cover letter highlighting your relevant experience.
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