Support Engineer Customer Service · Cebu City ·

2 days ago

Cebu City, Central Visayas, Philippines group Full time

Are you someone who thrives in a fast-paced, customer-focused environment?

Do you enjoy solving problems and making a real difference?

is looking for motivated and customer-focused individuals to join our team

Your Tasks

Technical Problem-Solving:

  • Troubleshoot technical issues with cookie banners, privacy policies, and consent management implementations
  • Debug JavaScript implementations and API integrations
  • Analyze website configurations to identify consent management issues
  • Test and reproduce customer-reported bugs
  • Document technical issues with clear reproduction steps for engineering

Process Improvement:

  • Develop & improve internal tooling and support processes
  • Identify patterns in support requests to improve product and documentation
  • Help onboard and mentor new support team members as needed

Cross-Team Collaboration:

  • Collaborate with engineering on solutions for recurring issues
  • Participate in product meetings to represent customer voice
  • Work with legal team to understand compliance requirements and communicate them to customers

Customer Support:

  • Respond to escalated customer inquiries via email, chat, and ticketing system
  • Support tier 1/ tier-2 team in guiding customers through integration processes and best practices
  • Create and maintain support documentation and knowledge base articles
  • Handle system support requests from large customers and agencies

Qualifications

  • Educational background in Computer Science or Computer Engineering or a relevant field
  • Professional English communication skills (written and spoken)
  • Proficient in HTML/CSS/JavaScript, Chrome DevTools, API/Integration knowledge, Jira / GitHub, SaaS Architecture & Deployment Models
  • Google Tag Manager and Back-end scripting experience
  • A team-oriented mindset and a pro-active attitude
  • You're efficient and can quickly adapt to new situations
  • A natural problem-solver with empathy and professionalism

What We Offer

  • The chance to work with a leading name in web hosting and digital solutions.
  • A vibrant, collaborative team where your ideas and contributions matter.
  • Competitive salary with attractive performance-based bonuses.
  • Health Insurance
  • A free website with a domain and hosting, where you can choose your domain name.

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