Global Support Services Leader

5 days ago

Pasig, National Capital Region, Philippines beBeeSupport Full time ₱600,000 - ₱800,000
Job Summary

The ideal candidate will oversee the delivery of IT support and service desk operations for a global organization, ensuring a seamless experience for internal users.

This is an excellent opportunity for an experienced Support Bar Lead with excellent communication and leadership skills, looking to make an impact within a fast-paced environment.

The successful candidate will be responsible for leading a team, providing guidance, coaching, and mentoring to ensure high-quality services are delivered to employees.

They will work collaboratively with colleagues in other offices to deliver a consistent and efficient support experience.

Duties and Responsibilities:
  1. Lead a team of support specialists, guiding them to provide exceptional customer service.
  2. Work closely with the Service Delivery team to ensure smooth day-to-day operations.
  3. Analyze and report on key performance indicators to inform business decisions.
  4. Develop and maintain strong relationships with internal users, providing personalized and empathetic support.
  5. Stay up-to-date with industry trends, using this knowledge to improve processes and procedures.
Skills and Qualifications:
  • Proven experience in managing high-performing teams.
  • Strong leadership and people management skills.
  • Excellent written and verbal communication skills.
  • Ability to analyze complex data and create actionable reports.
  • Passion for delivering exceptional customer experiences.

This role offers a unique opportunity for an experienced professional to drive business success by providing top-notch support services.

The ideal candidate will have a proven track record of leading teams, improving processes, and driving business outcomes through exceptional customer support.

If you are a motivated and results-driven leader who is passionate about delivering world-class support services, we encourage you to apply for this exciting opportunity.

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