Ecommerce Client Loyalty Specialist

1 day ago

Batangas, Calabarzon, Philippines beBeeRetention Full time ₱800,000 - ₱1,000,000

Our company is looking for a skilled Retention Manager to own and execute our email, SMS, and loyalty programs. This role will involve designing automated journeys that keep customers coming back, building programs that turn VIPs into brand promoters, and creating a retention engine that maximizes lifetime value.

About the Role

We are seeking an experienced professional who has scaled retention channels before and combines data with creativity to surprise and delight customers. The ideal candidate will have a proven track record of delivering results in customer retention, VIP management, or loyalty programs.

Key Responsibilities:
  • Email, SMS & Automated Journeys - Build and optimize advanced flows (welcome, onboarding, replenishment, winback, VIP, membership) that drive engagement and repeat purchases.
  • VIP Customer Management - Identify and nurture top buyers with personalized outreach, turning them into affiliates, brand advocates, and case study partners.
  • Membership & Loyalty Growth - Grow adoption of our membership plan, reduce churn, and create exclusive perks that keep customers engaged long-term.
  • Customer Advocacy & Community - Launch referral, loyalty, and UGC programs that turn satisfied customers into active promoters of the brand.
  • Cross-Functional Collaboration - Partner with other teams to align retention efforts and maximize customer impact.
What We Offer:
  • A competitive base salary with room to grow as you deliver results
  • Potential performance-based bonuses based on revenue targets, repeat purchase lift, and membership take-rate.
  • Creative freedom to design campaigns, perks, and programs that make a real difference.
  • A strong product with proven demand and rapid marketplace expansion
  • A long-term opportunity with potential to grow
  • A high-impact role where you own retention strategy end-to-end.
Requirements:
  • Proven track record of scaling email/SMS programs for eCommerce.
  • Experience in customer retention, VIP management, or loyalty programs.
  • Excellent communication skills: strong writing + comfortable engaging directly with customers.
  • Data-driven - knows how to track, analyze, and present retention metrics.
  • Creative mindset: designs flows, perks, and campaigns that surprise and delight.

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