Customer Service Liaison
1 week ago
Job Summary:
As a Service Desk Specialist at Linaheim Corporate Services, Inc., you will play a critical role in delivering exceptional customer service by directly interfacing with customers online. Your primary responsibility will be to manage inquiries, follow-up calls, and complaints effectively using the available online system modifications.
Key Responsibilities:
- Call Management/Accuracy:
- Provide complete and accurate information to customers.
- Maintain required and set Service Levels and Quality Standards.
- Detailed collection of customer data to facilitate seamless processing of requests.
- Provide resolution on customer requests within set parameters of Customer Service Management.
- Customer Management:
- Maintain telephone courtesy throughout online transactions.
- Ensure responsiveness on all types of customer requests.
- Dictate transaction flow and maximize call duration for an ideal period.
- Make certain to offer best options to customers when resolving customer concerns.
- Training:
- Attend scheduled training for both hard and soft skills for self-enhancement.
- Attend pre-work briefings to be assured of updated information.
Reporting Relationship: Reports to Team Leader.
Working Conditions: The Customer Service Representative works in a call center setup.
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