Customer Service Liaison

1 week ago


Paranaque City, Calabarzon, Philippines Linaheim Corporate Services, Inc Full time

Job Summary:

As a Service Desk Specialist at Linaheim Corporate Services, Inc., you will play a critical role in delivering exceptional customer service by directly interfacing with customers online. Your primary responsibility will be to manage inquiries, follow-up calls, and complaints effectively using the available online system modifications.

Key Responsibilities:

  • Call Management/Accuracy:
    • Provide complete and accurate information to customers.
    • Maintain required and set Service Levels and Quality Standards.
    • Detailed collection of customer data to facilitate seamless processing of requests.
    • Provide resolution on customer requests within set parameters of Customer Service Management.
  • Customer Management:
    • Maintain telephone courtesy throughout online transactions.
    • Ensure responsiveness on all types of customer requests.
    • Dictate transaction flow and maximize call duration for an ideal period.
    • Make certain to offer best options to customers when resolving customer concerns.
  • Training:
    • Attend scheduled training for both hard and soft skills for self-enhancement.
    • Attend pre-work briefings to be assured of updated information.

Reporting Relationship: Reports to Team Leader.

Working Conditions: The Customer Service Representative works in a call center setup.



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