Relationships Professional

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time $40,000 - $60,000
Account Relationship Manager

The Account Relationship Manager plays a vital role in establishing and maintaining effective customer relationships.

Key Responsibilities:
  • Timely Case Management: Complete all case management-related inquiries assigned within the platform while adhering to established service levels.
  • Account Monitoring & Maintenance: Monitor, enter, update, and close account records.
  • Proactive Customer Communication: Provide timely follow-up to customers, keeping them informed about request progress.
  • Report Delivery & SLA Compliance: Ensure that reports and information requests are delivered on time, meeting service level agreements (SLAs).

Additional responsibilities include collaborating with sales teams, account retention management, customer feedback, relationship development, and product expansion proposals.

Required skills and qualifications include minimum 2 years of related experience, familiarity with productivity software and CRM systems, and proficiency in CRM platforms. A strong understanding of customer needs and expectations is also essential.

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