Expert Customer Experience Specialist

2 days ago

Mabalacat, Central Luzon, Philippines beBeeproductadvocate Full time ₱1,200,000 - ₱3,000,000

We're seeking highly skilled professionals to join our team as Product Advocates. As a Product Advocate, you'll play a pivotal role in delivering exceptional customer experiences by leveraging your deep product expertise and strong communication skills.

Key Responsibilities
  • You will handle customer inquiries in digital and voice channels, providing technical and product support via our CRM system.
  • Ask thoughtful questions to troubleshoot and resolve complex customer issues, escalating problems effectively.
  • Stay up-to-date on product changes, new features, and integrations, expanding your knowledge proactively.
  • Collaborate with peers to validate workflows and identify patterns in customer feedback, informing internal discussions.
  • Take ownership of ensuring customers understand key features and benefits aligned with their goals.
  • Meet key performance metrics such as resolution time and CSAT, consistently adhering to SLAs.
Required Qualifications
  • Minimum 2 years' experience in an entry-level tech Customer Support or Technical Support role.
  • Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues.
  • Ability to adapt to change and remain flexible in a dynamic work environment.
  • Excellent English communication skills, both written and verbal, with an empathetic approach.
  • Proficiency with support tools, including live chat and ticketing systems, along with processes and metrics like resolution time, customer satisfaction (CSAT), and ticket volume trends.
  • Demonstrated ability to manage time effectively and adhere to SLAs.
  • Proficiency in tailoring technical explanations for non-technical audiences.
Preferred Qualifications
  • Background in SaaS or technology-focused roles.
  • Experience analyzing customer feedback to inform product or process improvements.
  • Familiarity with tools like Jira, Salesforce, and REST API integrations.
  • Strong foundational knowledge of integration and filtering systems.
  • Basic programming knowledge.
Why You'll Love Working with Us

We're driven by a shared mission: to help our customers unlock their full revenue potential. We take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.

We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core – we're all for one, meaning you'll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.

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