
Customer Experience Champion
2 days ago
We are looking for a skilled professional to join our team as a Senior Customer Advocate. In this position, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding their products and services.
You will collaborate with internal and external teams in handling customer needs to provide timely and professional customer service.
Key Responsibilities- Interact with customers to provide accurate, valid, and complete information with empathy, courtesy, and professionalism.
- Perform problem tracking and ensure issues are properly prioritized, documented, tracked, and resolved.
- Ensure proper and timely escalation of issues to meet internal and external expectations.
- Identify opportunities for continuous process improvement.
- Bachelor's degree in any field
- At least 3 years of customer service experience
- Previous experience supporting SaaS products
- Basic knowledge of cloud-based applications and MS Office applications
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