Residential Plumbing Service Delivery Manager

2 weeks ago

Porac, Philippines beBeePlumbing Full time $8,000 - $15,000
Remote Plumbing Quality Assurance Specialist

Contribute to the growth and success of small and medium-sized businesses by ensuring high-quality residential plumbing services.

This role involves managing a high volume of work orders daily, reviewing diagnoses, validating scopes, and ensuring quality control before work progresses. You will act as the technical gatekeeper—flagging issues, clarifying scope, and ensuring standards are met.

This is a contractor-to-contractor role focused on challenging bids, clarifying repairs, and maintaining efficiency. It is ideal for a licensed or journeyman-level plumber ready to transition from fieldwork to a tech-enabled operations role.

Responsibilities:

  • Manage and review numerous plumbing work orders daily across residential sites.
  • Evaluate contractor reports, photos, and videos for accuracy.
  • Identify incomplete or inaccurate bids and coordinate with contractors to resolve issues.
  • Provide technical guidance and escalate quality concerns appropriately.
  • Ensure all documentation and data entries are accurate and complete.
  • Serve as the final QA checkpoint before work approval, scheduling, or billing.
  • Utilize internal platforms for efficient workflow management.
  • Collaborate with internal teams to troubleshoot delays or issues.

Requirements:

  • 3–5+ years of hands-on residential plumbing experience.
  • Master Plumber certification or equivalent.
  • Strong diagnostic skills with the ability to assess work via photos, videos, and notes.
  • Familiarity with common residential plumbing issues.
  • Ability to identify subpar work and guide contractors toward correct scope.
  • Clear, confident communication skills for technical discussions.
  • Willingness to switch from fieldwork to a fully remote role.
  • Quick adaptability to new software platforms.
  • Excellent organizational skills managing multiple work orders.
  • Fluent in English, both verbal and written.

Benefits:

  • $800–$1500/month based on experience.
  • Annual bonus up to $1,500.
  • 13th-month pay.
  • HMO coverage for employees and dependents.
  • 16 days of PTO annually.
  • Budget for ongoing education.

Additional Details

  • Employment Type: Full-time
  • Seniority Level: Not Applicable

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