Senior Guest Experience Manager
3 days ago
About the Role:
We are seeking a highly skilled Senior Guest Experience Manager to join our team at Solid Lyndelle Manpower Services Inc. This is a unique opportunity for an experienced leader to manage guest experiences, team performance, and hotel operations.
Key Responsibilities:
- Lead the way in managing guest experiences and ensuring authentic, memorable interactions
- Prioritize workload and ensure team delivery of exceptional service
- Develop team skills to drive results that positively impact hotel performance
- Have authentic conversations with guests to resolve issues and concerns
- Be the first point of contact for critical emergency situations
Requirements:
- Minimum Diploma or equivalent, some college preferred
- 2 years' front desk/guest service leader experience
- Must be fluent in spoken and written English
- Other languages may be preferred
- BASIC MATH SKILLS REQUIRED
- Excellent communication, problem-solving, reasoning, and motivational skills
- Long periods of standing in the front desk areas and occasional lifting of heavy items
- Working knowledge of hotel property management systems like Opera beneficial
- Willingness to work evenings and weekends
Estimated Salary: $50,000 - $60,000 per annum
About Us:
Solid Lyndelle Manpower Services Inc. is a leading provider of hospitality services. We are committed to delivering exceptional guest experiences and providing opportunities for our team members to grow and develop their careers.
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