Senior Guest Experience Manager

3 days ago


Manila, National Capital Region, Philippines Solid Lyndelle Manpower Services Inc. Full time

About the Role:

We are seeking a highly skilled Senior Guest Experience Manager to join our team at Solid Lyndelle Manpower Services Inc. This is a unique opportunity for an experienced leader to manage guest experiences, team performance, and hotel operations.

Key Responsibilities:

  • Lead the way in managing guest experiences and ensuring authentic, memorable interactions
  • Prioritize workload and ensure team delivery of exceptional service
  • Develop team skills to drive results that positively impact hotel performance
  • Have authentic conversations with guests to resolve issues and concerns
  • Be the first point of contact for critical emergency situations

Requirements:

  • Minimum Diploma or equivalent, some college preferred
  • 2 years' front desk/guest service leader experience
  • Must be fluent in spoken and written English
  • Other languages may be preferred
  • BASIC MATH SKILLS REQUIRED
  • Excellent communication, problem-solving, reasoning, and motivational skills
  • Long periods of standing in the front desk areas and occasional lifting of heavy items
  • Working knowledge of hotel property management systems like Opera beneficial
  • Willingness to work evenings and weekends

Estimated Salary: $50,000 - $60,000 per annum

About Us:

Solid Lyndelle Manpower Services Inc. is a leading provider of hospitality services. We are committed to delivering exceptional guest experiences and providing opportunities for our team members to grow and develop their careers.



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