Customer Experience Associate

2 days ago

Manila, National Capital Region, Philippines beBeeCustomerExperience Full time ₱250,000 - ₱350,000

Job Title: Customer Experience Representative

Description: We are seeking a skilled and detail-oriented Customer Experience Representative to join our team. In this role, you will be responsible for providing exceptional customer service to clients via phone, email, or chat.

Responsibilities:
  • Respond to customer inquiries in a timely and professional manner.
  • Analyze customer needs and provide solutions to resolve issues.
  • Use data organizing and coordination skills to resolve customer complaints.
  • Maintain accurate records of customer interactions.
  • Collaborate with other teams to achieve customer satisfaction goals.
  • Stay up-to-date on company policies and procedures.
  • Participate in training programs to improve customer service skills.
Qualifications:
  • Bachelor's degree in Communications, Business Administration, or related field.
  • 1-2 years of experience in customer-facing role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Proficient in Microsoft Office Suite.
Benefits:

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

About Us:

Our company is committed to providing exceptional customer service and creating a positive work environment. We value diversity, equity, and inclusion in the workplace and strive to create a culture that reflects these values.

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