Customer Service Process Associate Role
2 days ago
We are seeking a skilled Customer Service Process Associate to join our team. This role involves digitally resolving customer issues with the highest level of professionalism and integrity, ensuring customer satisfaction and retention.
Required Skills and Qualifications:- Strong Communication & Customer Service Skills - English and Vietnamese
- At least 3 years of international contact center experience.
- Good technical knowledge and troubleshooting skills, well-versed in Excel and other MS Office tools
- Excellent written and oral communication, listening, and comprehension skills.
- Stellar customer service skills and the ability to de-escalate customer frustration.
- Superior problem-solving skills and the ability to work independently and objectively.
- Dedication to the customer experience with the ability to build and maintain strong relationships.
- Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.
- Sound decision making.
- Ability to adapt to accelerating changes.
- Mid-Senior level position
- Full-time employment
- Management and Manufacturing job function
- IT Services and IT Consulting industry
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