Call Center Talent Development Specialist

7 days ago

Quezon City, National Capital Region, Philippines LeadAdvisors Full time

We are seeking a skilled Call Center Trainer and Recruitment Coordinator to join our team at LeadAdvisors.com. As a vital member of our operations, you will play a crucial role in the recruitment, training, and continuous development of our call center agents.

About the Role

This is an exciting opportunity for a dedicated professional to contribute to the success of our business by ensuring that our agents are well-trained, motivated, and equipped to provide outstanding service to our clients.

Responsibilities:
  • Recruitment and Onboarding: Develop and implement effective recruitment strategies to attract top talent to our call center, post job openings, screen resumes, conduct interviews, and manage the selection process, coordinate the onboarding process, and ensure new hires are well-prepared and integrated smoothly into their roles.
  • Training Development and Delivery: Design, update, and deliver comprehensive training programs for both new hires and existing employees, develop training materials, including manuals, guides, and e-learning modules, conduct classroom and on-the-job training sessions to equip agents with necessary skills and knowledge.
  • Performance Monitoring and Feedback: Regularly assess the performance of call center agents through monitoring and evaluation, provide constructive feedback and additional training to ensure continuous improvement, organize and conduct mock calls to help agents practice and refine their skills.
  • Huddles and Team Meetings: Lead daily or weekly huddles with call center representatives to share updates, address concerns, and motivate the team, facilitate team meetings to discuss performance, share best practices, and align on goals.
  • Collaboration and Coordination: Work closely with management to identify training needs and develop appropriate training plans, collaborate with other departments to ensure training programs are aligned with company objectives, maintain open communication with agents to understand their challenges and provide necessary support.

The ideal candidate will possess excellent communication skills, experience in recruitment and training within a call center environment, and a passion for talent development.

What We Offer

In return for your expertise and dedication, we offer a competitive salary and benefits package, opportunities for professional growth and development, a collaborative and supportive work environment, and a dynamic and innovative team to work with.

This is an office-based position, and amenable to commute.

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