Financial Recovery Expert

1 week ago

Marikina City, National Capital Region, Philippines beBeeCollections Full time $50,000 - $60,000

We are looking for a highly skilled professional to join our team as a Collections Specialist.

Job Description

This role is responsible for working in a fast-paced global environment to efficiently collect cash from customers. The successful candidate will be proactive in communicating with customers to facilitate timely payments and maintain positive relationships, while ensuring adherence to the company's collections policies and procedures.

Key Responsibilities:
  • Manage a high-volume multi-currency ledger, ensuring adherence to agreed-upon terms.
  • Develop and maintain customer relationships both internal and external, with an awareness of cultural and regional differences.
  • Query handling and investigation, liaising with other departments to ensure swift resolutions of queries and efficient OTC flow.
  • Cash allocation, assisting with identification of payments and ensuring short paid reason is identified and correctly categorised and resolved within month payment received.
  • Carefully and sensitively process final notices, working with internal stakeholders, taking appropriate levels of actions in cases of non payments, including up to account closure and service termination.
  • Ensure all document processes are followed and DOA's approvals adhered to at all times.
Requirements

To succeed in this role, you will need:

  • At least 3 years' proven track record of successful cash collecting in a busy global AR team.
  • Tenacious and professionally assertive approach.
  • Advanced Excel skills and hands-on experience with accounting systems (NetSuite preferred).
  • Ability to communicate effectively with both technical and non-technical colleagues.
  • Strong written and oral communication skills, along with strong interpersonal skills and relationship building.
  • Strong organisational and planning skills, with the ability to prioritise and manage workload involving multiple tasks, responsibilities and deadlines with follow-through and minimal supervision.
Benefits

We offer a comprehensive package that includes:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • The chance to work with a dynamic and supportive team.
  • A flexible and remote-centric culture that empowers you to work with purpose and accountability.

We strive to create a workplace that is inclusive, collaborative and free of politics, where teammates can grow and thrive.

Please note that we welcome applications from candidates who meet the majority of the requirements, as we know that skills evolve over time.

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