Operational Excellence Lead

5 days ago


Cebu City, Central Visayas, Philippines TaskUs Full time
About TaskUs

As a leading provider of outsourced digital services and next-generation customer experience, TaskUs helps fast-growing technology companies represent, protect, and grow their brands. Our cloud-based infrastructure enables us to serve clients in the fastest-growing sectors.

The People First culture at TaskUs has driven our expansion to approximately 45,000 employees globally, with a presence in twenty-three locations across twelve countries.

We value our employees' well-being by offering competitive industry salaries and comprehensive benefits packages, which reflects our commitment to a People First culture.

Our Approach

We take a holistic approach to supporting our employees' growth and development through various departments, including Total Rewards, Wellness, HR, and Diversity. This enables us to create an inclusive environment and have a positive impact on the community.

Job Description

This is an Individual Contributor/Senior Manager-level role responsible for leading end-to-end Transformation activities for TaskUs. The ideal candidate will possess strong technical, domain, and business expertise in the BPO space and its cross-functional impact.

Key Responsibilities:
  1. Support Global Transformation initiatives related to Global Service Delivery & Operations
  2. Diligently execute TaskUs' Transformation Model and partner with Executive Stakeholders globally to achieve geo-agnostic strategies and goals
  3. Develop Technology-driven Solutions based on domain and industry knowledge, sound judgment, objective data mining, and strong problem-solving skills
  4. Collaborate and partner with the Global Transformation Team to proactively identify tech solutions that drive efficiencies, enhance quality, and drive operational optimization
Requirements
  • An Innovator with at least 5 years of BPO experience as an Operations, WFM, Training, Data Science, and/or QA Leader that handles multinational clients
  • Knowledgeable in BPO methodologies and capable of driving domain-specific discussions related to process improvement and optimization within the organization
  • Expertise in strategizing, building, and deploying a digital strategy leveraging RPA, LLM, and Generative AI solutions based on Operational needs
  • Strong Project Management skills and ability to exhibit above-average aptitude in cross-functional implementation at a global scale


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