Operational Excellence Lead

5 days ago


Cebu City, Central Visayas, Philippines Wipro Full time
Job Overview

As a Quality Assurance Manager, you will play a critical role in ensuring the highest standards of quality in our hiring processes.

Key Responsibilities include:

  • Monitoring the number of cases/calls and tracking performance.
  • Reviewing calls/completed cases for adherence to internal/regulatory guidelines.
  • Providing feedback on Agents and their areas of improvement.
  • Implementing necessary changes to the process and updating core processes.
  • Attending calibration sessions both internally and with clients.
  • Collaborating with supervisors to share quality performance issues and providing regular reports on overall performance and trends.

Requirements:

  • Understanding of Quality methodologies like Six Sigma, Lean, Kaizen, etc.
  • Excellent Communication & feedback/coaching skills.
  • Customer Focus: ability to deal with all levels of employees/management and build strong relationships.
  • Functional/Technical Skills: strong quantitative, analytical, and technical aptitude skills.
  • Drive for Results: ability to work under pressure, meet deadlines, and be accountable.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.

Join our team and make a difference in the world of quality assurance



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