Operational Excellence Expert

6 days ago


Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

**Work Setup**

The successful candidate will be based in our Cebu City office and will be required to work on a shifting schedule. This role offers a unique opportunity to work with a dynamic team and contribute to the growth and success of TASQ Staffing Solutions.

**Responsibilities:**

  • Develop and implement effective capacity planning strategies to meet business needs
  • Manage and coordinate scheduling to optimize productivity and efficiency
  • Analyze data and provide actionable insights to inform business decisions
  • Lead internal and external calls to ensure seamless communication and collaboration

**Requirements:**

  • Bachelor's degree or higher in a relevant field (e.g. business, operations)
  • 5+ years of experience in WFM managerial roles, preferably in BPO
  • Proven expertise in using ERLANG tools and other workforce management software
  • Excellent presentation and interpersonal skills

**What We Offer:**

  • A dynamic and supportive work environment
  • Ongoing training and professional development opportunities
  • A competitive salary and benefits package


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