IT Operations Specialist

4 days ago

Quezon City, National Capital Region, Philippines beBeeAnalyst Full time
Job Description:

Manulife is seeking a Service Delivery Analyst to play a crucial role in ensuring the reliability of our IT services. The successful candidate will collaborate with leaders in infrastructure engineering, product development, operations, and application support to configure and enhance service monitoring systems.

This is an office-based shift role as part of a 24/7/365 operation, and shift patterns may change based on management and business needs.

The Service Delivery Analyst will oversee and ensure service delivery meets quality standards and client expectations. They will implement service management frameworks and tools to enhance service efficiency and develop action plans and strategies based on data analysis to improve service delivery.

Required Skills and Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
  • At least 1-5 years of experience with scripting languages such as Java, JSON, Ruby, Python, PowerShell, JavaScript, and Regex.
  • Experience with monitoring tools like New Relic, Azure Monitor, Grafana, and others.
  • Strong understanding of networking and internet protocols, including TCP/IP, DNS, SMTP, HTTP, and distributed networks.
  • Proven experience in service delivery management, data analysis, and system engineering.
  • Excellent communication and organizational skills.
Benefits:

We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.

Others:

Manulife is an Equal Opportunity Employer. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

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