Client Solutions Specialist

1 week ago

Biñan, Calabarzon, Philippines beBeeCustomer Full time ₱500,000 - ₱1,000,000

Seeking highly motivated and detail-oriented professionals to fill the role of Customer Engagement Specialist. As a Customer Engagement Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service.

About the Role
  • This is a fixed-term position with a duration of 3 months.
  • You will be working from home with flexible shift arrangements.

Key Responsibilities:

  • Claims Processing: Review, assess, and process claims within set timeframes.
  • Customer Communication: Handle customer inquiries regarding claims status and policy coverage.
  • Documentation: Ensure all necessary documentation is collected and filed accurately in the system.
  • Collaboration: Work closely with internal teams to resolve claims efficiently.
  • Compliance: Follow company guidelines and local regulations to ensure claims are handled fairly and ethically.
  • Customer Interaction: Respond to customer inquiries via phone, email, chat, or social media, ensuring timely and accurate resolution of issues.
  • Problem-Solving: Troubleshoot basic issues related to products or services and provide appropriate solutions or alternatives.
  • Product Knowledge: Maintain up-to-date knowledge of products, services, and policies to assist customers effectively.
  • Customer Education: Assist customers in understanding how to use products and services, providing guidance as needed.
  • Team Collaboration: Work closely with team members to ensure a seamless customer experience.

Requirements:

  • Experience: 0-2 years in a customer-facing role.
  • Communication: Excellent verbal and written communication skills with strong active listening abilities.
  • Problem-Solving: Proven ability to troubleshoot issues, multitask, and work effectively under pressure.
  • Attention to Detail: Strong accuracy, organizational, and time-management skills.
  • Technical Skills: Proficiency in using computer systems and CRM software.
  • Adaptability: Willingness to learn new processes and procedures.
  • Customer Focus: Positive attitude with a customer-centric approach.

We Offer:

  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, paid time-off with cash conversion, group life insurance, and performance bonuses.
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

About Us:

We are a leading provider of managed services, committed to fostering an inclusive culture that embraces individuals of all backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

Position Details:

  • Seniority level: Associate
  • Employment type: Contract
  • Job function: Customer Service
  • Industries: Outsourcing and Offshoring Consulting

  • Data Solutions Specialist

    1 week ago

    Biñan, Calabarzon, Philippines beBeeData Full time $90,000 - $125,000

    Key Data Solutions SpecialistWe empower organizations to access and leverage data effortlessly, eliminating the need for coding expertise. Our innovative platform enables users to train robots in minutes to extract, monitor, and automate data from any website, handling vast amounts of data reliably and securely.About The RoleThis position focuses on...

  • Strategic Technical Solutions Consultant

    1 week ago

    Biñan, Calabarzon, Philippines beBeeTechnical Full time $80,000 - $130,000

    Technical Solutions Specialist OpportunityWe are seeking a skilled Technical Solutions Specialist to join our team. As a key liaison between our platform and clients, you will design and implement custom integrations while providing exceptional technical support.Key Responsibilities:Integration Development: Develop and deploy API integrations, create data...

  • Creative Solutions Specialist

    1 week ago

    Biñan, Calabarzon, Philippines beBeeDesign Full time ₱24,000 - ₱50,000

    Job OverviewWe are seeking a highly skilled Web and Creative Specialist to join our team. As a key member, you will play a pivotal role in designing innovative solutions that meet our business objectives.Your Key ResponsibilitiesDevelop high-quality visual content, including branding materials, digital assets, ads, presentations, and infographics.Leverage AI...

  • NetSuite Solutions Professional

    1 week ago

    Biñan, Calabarzon, Philippines beBeeBusiness Full time $1,600 - $2,400

    NetSuite Solutions SpecialistJob Description:The NetSuite Solutions Specialist will play a critical role in delivering tailored NetSuite solutions that align with clients' business needs.Key Responsibilities:Collaborate with clients to analyze business needs and translate them into tailored NetSuite solutions.Lead NetSuite integration projects, working with...

  • Customized CRM Solutions Specialist

    1 week ago

    Biñan, Calabarzon, Philippines beBeeCRM Full time ₱50,000 - ₱70,000

    Virtual Assistant OpportunityWe are seeking a skilled Virtual Assistant with expertise in customizing, building, and managing white-labeled CRM solutions.Key Responsibilities:Set up, customize, and maintain white-labeled CRM accounts.Develop and manage marketing funnels, landing pages, automation workflows, SMS/email campaigns, and pipelines.Support new...

  • Low-Code Solutions Expert

    1 week ago

    Biñan, Calabarzon, Philippines beBeeTechnical Full time $5,600 - $8,400

    Technical Support SpecialistJob Description:As a Technical Support Specialist, you will provide expert technical assistance to clients in designing, developing, and optimizing low-code solutions using AppSheet. Your primary goal is to ensure seamless integration of Google Sheets and other data sources with AppSheet, while troubleshooting and resolving...

  • Dedicated Enterprise Client Specialist

    1 week ago

    Biñan, Calabarzon, Philippines beBeeClientSuccess Full time $55,000 - $75,000

    Job DescriptionPlan to succeed as a dedicated client specialist, working exclusively with our largest enterprise account. This role is responsible for delivering exceptional client experiences, strengthening relationships, and driving retention.This is a relationship-focused, proactive client success and special project management role. The ideal candidate...

  • Technical Solutions Expert

    1 week ago

    Biñan, Calabarzon, Philippines beBeeExpert Full time $2,000 - $20,000

    Technical Solutions ExpertOur organization is seeking a skilled Technical Specialist to join our team. The ideal candidate will be responsible for navigating the technical aspects of client workflows, handling inquiries, and delivering exceptional results.The successful candidate will have a strong understanding of marketing automations and workflow...

  • Senior Client Experience Manager

    1 week ago

    Biñan, Calabarzon, Philippines beBeeCustomer Full time ₱600,000 - ₱800,000

    Customer Success Specialist Job DescriptionThis role is perfect for individuals who are passionate about delivering exceptional service and support to clients. As a Customer Success Specialist, you will play a critical part in ensuring that our clients receive the best possible experience throughout their engagement with us.

  • Client Support Coordinator

    1 week ago

    Biñan, Calabarzon, Philippines beBeeSupport Full time ₱50,000 - ₱75,000

    Operations Support SpecialistWe are seeking a skilled and detail-oriented Operations Support Specialist to provide exceptional support to our clients across multiple channels.Key Responsibilities:Task Management: Manage and prioritize tasks across multiple client accounts, adapting to varying client needs and requirements.Record Keeping: Maintain accurate...