Dedicated Customer Service Representative

2 weeks ago

San Fernando, Central Luzon, Philippines beBeeCustomer Full time ₱25,000 - ₱50,000
Job Overview

As a key player in customer service, you will be responsible for providing top-notch support to our clients. This role requires strong communication skills, both written and verbal, and the ability to work independently with minimal supervision.

Key Responsibilities:
  • Handle inbound and outbound calls efficiently and effectively.
  • Research and retrieve information across systems to support customer needs.
  • Document interactions and process claims accurately.
  • Provide excellent service by guiding customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while utilizing available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
Required Skills and Qualifications:
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work-from-home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Good troubleshooting and follow-up skills.
  • Able to multitask and self-manage effectively.
Benefits:
  • HMO coverage and dependent coverage.
  • Dental coverage and in-house dental assistance.
  • Meal during training, career growth opportunities, and allowances.
  • Performance and loyalty bonuses.
  • Employee shuttle services and company events.
Additional Information:

This job description provides a general overview of the role and is not an all-inclusive list of duties. The employer reserves the right to revise the description at any time.

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