Support Specialist

1 day ago

Batangas, Calabarzon, Philippines beBeeSupport Full time ₱600,000 - ₱850,000
Job Title: Support Specialist for Electrical Services Business

We are seeking a highly organized, proactive, and tech-savvy professional to support our fast-growing electrical services business. This role is ideal for someone with excellent communication skills and experience in customer service, scheduling, administration, and light marketing tasks.

Key Responsibilities:
  • Handle 15–20 inbound and outbound calls daily from new and existing clients
  • Respond to inquiries, including follow-ups and reminders
  • Schedule jobs and assign them to the appropriate field staff using ServiceMate
  • Manage CRM and lead pipeline through Podium
  • Update job statuses and customer information in ServiceMate
  • Upload invoices to Xero (no reconciliation required)
  • Create and post 2–3 weekly updates on social media
  • Promote and leverage client's online reviews
  • Manage client's calendar and appointments
  • Handle reporting and follow-up tasks as needed

Requirements:
  • Excellent English communication skills
  • Previous experience handling customer calls
  • Strong organizational and multitasking abilities
  • Comfortable learning and using platforms like Podium and ServiceMate
  • Tech-savvy with good grasp of modern software tools
  • Experience in social media content management
  • Comfortable working independently and proactively
  • Familiarity with CRM and job management software (training provided)

Benefits:
  • Part-time opportunity (25 hours/week; can grow to full-time)
  • Remote work arrangement with Australian working hours

Application Process:
  1. Initial Interview
  2. Client Interview
  3. Offer and Onboarding

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