Analytical Insights Consultant

3 hours ago


Cebu City, Central Visayas, Philippines beBeeAnalytics Full time ₱25,000 - ₱60,000
Job Description

The Analytical Insights Consultant will deliver in-depth analysis of call center performance and customer satisfaction data to support operational improvement initiatives. This position works on an analytical team to assess call center-controllable processes that have an impact on customer satisfaction scores or other key metrics and on the design and implementation of initiatives to improve those scores.

This role involves interpreting performance trends, identifying root causes behind the trends, and helping to champion performance improvement efforts. The consultant will work closely with statisticians to develop key driver analysis, statistical linkages, and calibration between customer satisfaction and other operational metrics such as quality, average handle time.

The Analytical Insights Consultant will also coordinate with Operations to provide data for analysis and facilitate action planning sessions with Call Center Operations or other stakeholders. Aids in developing recommendations involving operational changes that are expected to improve results; assists in testing of new/revised processes.

Develops updates to reflect current status of activities; monitors progress against action plans and contributes to decisions to ensure goals are met; monitors call center operational performance on goals and objectives; isolates initiative effectiveness on improving key performance metrics.

Produces documentation of key insights, solution recommendations, solution business cases, and action plan results for incorporation into internal or client reviews; interacts with external clients to present analytic results and solution recommendations.



  • Cebu City, Central Visayas, Philippines Webhelp Enterprise Full time

    Apply NowJob Title:Consultant, Global Analytic InsightsJob DescriptionThe Consultant, Global Analytic Insights will deliver analysis of call center performance and customer satisfaction data in support of operational improvement initiatives. This position works on an analytic team to assess call center-controllable processes that have an impact on customer...

  • Process Consultant

    3 weeks ago


    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    About the job: Process Consultant/Black Belt (Cebu) | OnsiteWork Setup: Onsite (Cebu)Qualifications:Must be a Six Sigma Black belt certifiedBachelor's degree in any discipline; MBA preferred5+ years overall experience with at least 3 years experience with driving transformation programs using process re-engineering, automation, analytics, data science...


  • Cebu City, Central Visayas, Philippines beBeeBusinessAnalyst Full time ₱714,120 - ₱1,141,980

    We are looking for a highly skilled Performance Improvement Analyst to join our team.About the RoleThis is an exciting opportunity to work with us and make a real difference in the lives of others.You will be responsible for analyzing trends and patterns in training and operational performance data to provide in-depth insights for enhancing learning...


  • Cebu City, Central Visayas, Philippines Helpware Full time

    The Solutions Consultant works in a consultative role to understand customer needs and map them to Genesys software, services, and consulting offerings delivered in a holistic solution. This role works with all levels of customer organizations, tailoring the messaging to meet the needs of various stakeholders, including C-level decision-makers.Key...

  • Sales Consultant

    2 days ago


    Cebu City, Central Visayas, Philippines Newfold Digital Full time

    OverviewJoin to apply for the Sales Consultant - RN role at Newfold Digital.Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including , Bluehost, HostGator, , Network...


  • Cebu City, Central Visayas, Philippines beBeeCompensation Full time ₱800,000 - ₱1,200,000

    Job Title:Senior Compensation ConsultantJob Description:The purpose of this role is to provide strategic support in managing and enhancing compensation initiatives. Key responsibilities include implementing employee remuneration programs, analysing data for decision-making, and ensuring alignment with business needs.Key Responsibilities:Provide consultative...


  • Cebu City, Central Visayas, Philippines Globe Telecom, Inc. Full time

    Financial Reporting Expert (CAPEX controls and Services) page is loadedFinancial Reporting Expert (CAPEX controls and Services)Apply locations 10F The Globe Tower time type Full time posted on Posted 2 Days Ago job requisition id R0000017837At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion...


  • Cebu City, Central Visayas, Philippines beBeeAnalytic Full time

    About the RoleDeliver analysis of call center performance and customer satisfaction data in support of operational improvement initiatives. Work on an analytic team to assess call center-controllable processes that have an impact on customer satisfaction scores or other key metrics and on the design and implementation of initiatives to improve those scores.


  • Cebu City, Central Visayas, Philippines Globe Telecom, Inc. Full time

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job DescriptionThe Customer Monetization Manager is responsible for developing and executing programs that drive incremental revenue from the existing...


  • Cebu City, Central Visayas, Philippines beBeeBusinessInsight Full time ₱1,800,000 - ₱2,500,000

    Globe's goal is to create a wonderful world for people, business, and nation. By unifying individuals with passion who believe they can make a difference, we are confident that we can achieve this goal.Job DescriptionThe Head of Business Intelligence and Performance Management drives Globe B2B's business intelligence process delivering quantitative and...