Business Process Developer

2 weeks ago


Surigao City, Caraga, Philippines Genpact Full time

Genpact is a global professional services firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity and entrepreneurial agility.

We serve leading enterprises with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

About the Role
  1. We're inviting applications for the role of Business Process Developer in Customer Care.

Your Key Responsibilities Will Include:

  • Providing outstanding customer service experience to existing clients of a major financial institution.
  • Expertly resolving client inquiries at the first point of contact or escalating to appropriate levels for resolution.
  • Servicing customers on various topics, including account transactions, investigations, and online navigation assistance.

Your Qualifications and Skills

  1. You must be able to perform in a fast-paced and high-volume service center.
  2. You should be able to multi-task while adhering to process compliance.
  3. Excellent data entry skills and attention to detail are essential.


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