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Customer Advocate Director

1 week ago

Quezon City, National Capital Region, Philippines UTAK Full time
About Us

At UTAK, we're committed to delivering exceptional customer experiences that drive business outcomes. As a Senior Client Services Manager, you'll play a critical role in developing and executing strategies that foster long-term relationships with clients, drive revenue growth, and enhance overall customer satisfaction.

Key Accountabilities:
  • Customer Relationship Management: Build and maintain strong relationships with clients, understanding their needs, and developing targeted solutions to meet their expectations.
  • Service Quality Assurance: Oversee service quality assurance processes to ensure high standards of customer satisfaction, response times, and resolution rates.
  • Team Leadership: Lead high-performing teams to achieve exceptional results, drive continuous improvement, and foster a culture of excellence within the organization.

Your Expertise: We're interested in candidates with a proven track record in customer success, strong leadership skills, and experience working in fast-paced environments.