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Process Innovation Specialist

1 week ago

Quezon City, National Capital Region, Philippines IBM Qatar Full time

Company Overview

IBM Qatar is a leading provider of innovative solutions to clients across the globe. As a Process Innovation Professional, you will be part of a team that leverages expertise across major business processes to advance business process differentiation.

Your Role and Responsibilities

  1. Develop and implement strategic plans to drive cash collection initiatives.
  2. Collaborate with clients to establish monthly collection targets and monitor performance against these targets.
  3. Define prioritization strategies for the team and ensure effective deployment of resources.
  4. Represent the team in client meetings and manage stakeholders' expectations.
  5. Ensure compliance with SLAs and Key Measurement targets by implementing continuous improvement plans.
  6. Manage business controls, BCP readiness, and seat utilization target.
  7. Provide issue resolution support to team members and build their capability through coaching and people development activities.