Business Process Specialist

3 days ago


Quezon City, National Capital Region, Philippines Genpact Full time
Job Summary

Genpact is seeking a highly skilled Business Process Specialist to join our team. As a Business Process Specialist, you will play a key role in delivering and facilitating training to new hires and tenured participants. You will be responsible for identifying focus teams and developing materials for coaching and training.

Main Responsibilities:
  • Process Improvement: Identify focus teams and develop materials for coaching and training.
  • Call Monitoring: Monitor and evaluate calls/chat transcripts using evaluation standards and forms.
  • Data Analysis: Analyze evaluated calls and identify gaps that impact KPIs.
Essential Qualifications:
  • Ability to analyze data and identify trends.
  • Strong communication and interpersonal skills.
  • Experience working with minimal supervision.


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