Customer Engagement Representative

1 week ago


Makati City, National Capital Region, Philippines ConnectUs Marketing Solutions Inc. Full time
About the Role
This is an exciting opportunity to join ConnectUs Marketing Solutions Inc. as a Customer Engagement Representative. In this role, you will be responsible for making outbound calls, handling inbound calls, updating CRM software, and creating reports. If you have excellent communication skills, can work under pressure, and are adaptable to different personalities, we encourage you to apply.

Responsibilities
- Outbound calls for surveys, lead generation, event invitations, and sales
- Inbound calls to resolve customer queries or close leads/sales
- Data entry to update CRM software
- Create reports using Microsoft Office and Google Drive

Qualifications
- Excellent English communication skills
- Typing speed of at least 40WPM
- Ability to work under pressure and multitask
- Reliable laptop/desktop, A4Tech headset, wired internet connection, and necessary software

Benefits
- Permanent work-from-home arrangements
- Full-time and long-term employment
- Government-mandated benefits, health benefits, leaves, bonuses, and other incentives
- Salary based on skills, attitude, performance, and attendance
- Opportunities for regularization and promotion
- US and Canadian clients

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