E-commerce Customer Support Specialist

2 days ago

Makati City, National Capital Region, Philippines beBeeCustomerService Full time ₱35,000 - ₱50,000

Job Title: E-commerce Customer Service Representative

Job Description:

We are seeking a proactive and organized customer service professional to support our e-commerce operations. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via email, chat, and phone
  • Process customer orders accurately and efficiently using our e-commerce platform
  • Monitor inventory levels and coordinate with the logistics team to ensure stock availability
  • Resolve order discrepancies, shipping issues, and returns in a timely manner
  • Provide customers with updates on order status and shipment tracking
Qualifications:
  • High school diploma or equivalent; Bachelor's degree in Business Administration, Marketing, or related field preferred
  • Minimum of 2 years of experience in customer service, preferably in an e-commerce or retail environment
  • Strong understanding of order management systems and e-commerce platforms
  • Excellent communication and problem-solving skills
  • Attention to detail and ability to manage multiple tasks simultaneously
Preferred Skills:
  • Experience with inventory management software
  • Familiarity with shipping carriers and logistics processes
  • Ability to work in a fast-paced, dynamic environment

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