Technical Support Expert

1 week ago


Makati City, National Capital Region, Philippines Kone México Full time
Senior Technical Support Specialist-Non KONE Products, Southeast Asia

At KONE, we strive to create innovative solutions that make a real difference in people's lives. As a Technical Support Specialist for non-KONE products, you will play a vital role in shaping the future of cities.

KONE is a global leader in the elevator and escalator industry, employing over 60,000 professionals in more than 60 countries worldwide. Our mission is to provide safe, reliable, and efficient transportation solutions for billions of people every day.

Why this role?

We are seeking a skilled Technical Support Specialist to join our team in Indonesia, Malaysia, Philippines, Vietnam, Singapore, and Thailand. In this role, you will work closely with maintenance technicians to resolve technical issues related to non-KONE products.

Responsibilities:

  1. Collect and maintain material technical data for competitor products in KONE tools.
  2. Develop spare part offerings and documentation for competitor product platforms.
  3. Provide material technical support for spare parts and equipment material technical issues.
  4. Create alternate equivalent solutions for competitor equipment.
  5. Collaborate with procurement teams to source spare parts.

Requirements:

  1. Minimum 3 years of experience with global competitor products.
  2. Proven experience in spares project implementation and change management.
  3. Bachelor's degree or other relevant experience.
  4. Fluent in English; other languages are an asset.
  5. IT literacy and willingness to travel.

Career advancement opportunities within a dynamic organization.

Comprehensive learning and development programs that cater to diverse needs.

An inclusive work environment with strong leaders who promote diversity and inclusion.



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