
Multilingual Customer Support Specialist
2 days ago
This role focuses on providing high-quality customer support to clients in a Dutch-speaking capacity.
The ideal candidate will be responsible for resolving customer queries efficiently and effectively via multiple communication channels, while also supporting back-office operations and collaborating with colleagues.
Key Responsibilities
- Manage customer inquiries across various platforms
- Resolve issues promptly and consistently
- Support administrative tasks such as order updates and supplier coordination
- Collaborate with team members via shared platforms
- Contribute to quality, compliance, and performance goals
Required Skills and Qualifications
Fluency in Dutch and English is essential, along with excellent communication skills and a calm, customer-focused approach. Technical proficiency with a willingness to learn is also required.
Prior experience in customer service or contact centers is preferred, and the ability to work shifts between UK business hours is necessary.
Work Setup
- Own PC/Laptop with minimum specifications of Core i3, latest generation, 8 GB RAM
- Reliable internet connection with a backup
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