Strategic Technology Process Lead

1 day ago

Cebu City, Central Visayas, Philippines beBeeStrategic Full time ₱850,000 - ₱1,210,000

Unlock your full potential in a dynamic role that empowers you to drive strategic technology initiatives across a global, remote-first team. As a key member of our organization, you will lead and support process improvement projects that align with our vision of delivering world-class customer solutions.

This role requires a flexible, adaptable professional who thrives in ever-changing environments and is comfortable with evolving responsibilities and priorities. You will report to the Senior Principal, Technical Project Management, and play a pivotal role in driving IT process improvement initiatives.

The daily responsibilities include:

  • Leading cross-functional process improvement initiatives, including executive-level stakeholder engagement.
  • Developing and maintaining performance reports to support continuous improvement and operational excellence.
  • Implementing and monitoring improvements using robust control planning and compliance measures.
  • Communicating project performance and updates across all organizational levels.
  • Crafting and delivering stakeholder presentations with supporting documentation and tools.
  • Recommending and implementing process standards and methodologies, providing Lean Six Sigma expertise.
  • Supporting departmental improvements in tools, templates, and processes.

To succeed in this role, you will need:

·A bachelor's degree or equivalent experience

·Certified Six Sigma Black Belt with 5+ years of hands-on experience in process improvement.

·Experience working in remote, global teams with a flexible and collaborative mindset.

·Comfortable with flexible work schedules and shifting responsibilities.

·Strong background in IT process improvement and project management.

·Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Visio, Project).

·Experience with Agile methodologies

You can expect:

·Ongoing support for your career and professional development.

·An inclusive culture and community-minded organization where giving back is encouraged.

·A global team of curious lifelong learners guided by our company values.

·Paid time off (PTO) and wellness and healthcare benefits.

·A great compensation package and performance bonus opportunities.

TTEC is an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

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